Frequently Asked Questions
What is a lead?
A lead is an individual who is interested in and has agreed to receive an auto insurance quote from a local insurance agent.
What happens to the information after it is gathered?
All the information gathered is securely stored in our database. We do not sell to or share information with other third parties. All leads collected will be contacted by one or two of our local insurance agents in order to ensure that they receive the most competitive quote.
What is a chargeback?
A chargeback is a lead that an insurance agent is not able to quote for one of two reasons:
Your organization will not receive a donation for a lead that is unquotable for any of the above reasons. In order to avoid chargebacks we encourage all participants to make sure the information gathered is accurate.
What happens if the information is incorrect?
Our insurance agents have two weeks to make sure each lead contains correct information. If a phone number is incorrect, we will not charge the agent for that lead and it is considered a chargeback. Before we process chargebacks we will first verify that the information is incorrect by contacting the lead ourselves.
Do participants have to switch insurance companies?
If the quote is competitive we encourage participants to explore the options provided by our insurance agent. However, participants are not required to switch insurance providers for your organization to receive a donation.
What information is required?
All the information contained on the lead sheet must be filled out for the lead to count towards your organizations donation. This basic information includes: Name, Address, Date of Birth, Phone Number, Make and Model of Vehicle, Current Insurance Provider, and preferably some personal notes.
When will our organization receive funds?
The funds will be received about 4-6 weeks after the fundraiser begins. This allows us time to process all of the leads and follow up on any potential charge backs.
What materials do I need to conduct the fundraiser?
All materials will be provided by KnockStar. You will also have a personal liaison from KnockStar to answer any questions you have to ensure your fundraiser is as smooth and successful as possible.
A lead is an individual who is interested in and has agreed to receive an auto insurance quote from a local insurance agent.
What happens to the information after it is gathered?
All the information gathered is securely stored in our database. We do not sell to or share information with other third parties. All leads collected will be contacted by one or two of our local insurance agents in order to ensure that they receive the most competitive quote.
What is a chargeback?
A chargeback is a lead that an insurance agent is not able to quote for one of two reasons:
- Incorrect phone number
- They refuse to hear a quote. ie: hang up the phone. This happens with less than 5% of all leads.
Your organization will not receive a donation for a lead that is unquotable for any of the above reasons. In order to avoid chargebacks we encourage all participants to make sure the information gathered is accurate.
What happens if the information is incorrect?
Our insurance agents have two weeks to make sure each lead contains correct information. If a phone number is incorrect, we will not charge the agent for that lead and it is considered a chargeback. Before we process chargebacks we will first verify that the information is incorrect by contacting the lead ourselves.
Do participants have to switch insurance companies?
If the quote is competitive we encourage participants to explore the options provided by our insurance agent. However, participants are not required to switch insurance providers for your organization to receive a donation.
What information is required?
All the information contained on the lead sheet must be filled out for the lead to count towards your organizations donation. This basic information includes: Name, Address, Date of Birth, Phone Number, Make and Model of Vehicle, Current Insurance Provider, and preferably some personal notes.
When will our organization receive funds?
The funds will be received about 4-6 weeks after the fundraiser begins. This allows us time to process all of the leads and follow up on any potential charge backs.
What materials do I need to conduct the fundraiser?
All materials will be provided by KnockStar. You will also have a personal liaison from KnockStar to answer any questions you have to ensure your fundraiser is as smooth and successful as possible.